What this service does
Junction Scout reviews homeowner requests and arranges permissioned introductions to up to two relevant holiday-light installers. Matching is free for homeowners. The installer confirms service coverage, availability, scope, pricing and any booking directly with you. Junction Scout provides introductions and does not perform installation work.
Homeowners pay providers directly
The matching service is free to homeowners. The provider quotes, contracts with you, performs the work and collects every installation payment directly. We do not hold installation deposits or process refunds of provider payments.
Pause or cancel the matching request
Call (214) 810-4136 or reply to our conversation with the request name/email and what you want stopped. We will pause future sharing or referral follow-up as requested and notify any introduced provider. Do not assume that withdrawing from the matching service cancels an installation booking.
Cancel an installation or request a refund
Contact your provider directly and refer to the cancellation/refund terms in your installation contract. The provider decides and processes its customer payments under that agreement. You may also tell us about the issue so we can record it and review whether future introductions to that provider are appropriate.
Question a provider referral invoice
Providers should call (214) 810-4136 with the invoice/introduction reference, the reason for the dispute and minimal supporting information. Do not include homeowner card/bank data. The owner will pause collection of the disputed referral invoice while reviewing the accepted written terms, attribution, proposal/deposit confirmations and any agreed cancellation treatment. No cancellation fee, credit or refund outcome is assumed outside those written terms.
General questions
Call (214) 810-4136. Please include enough detail to identify the request without unnecessary personal or financial information.